At Care Nav Support (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you interact with our website or services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, address, date of birth, gender, emergency contact details.
- Volunteer & Beneficiary Details: Skills, availability, areas of interest, project details.
- Grant Application Data: Project title, description, funding requested, expected outcomes, supporting documents.
- Donation Data: Donor name and contact, transaction details (via secure third-party payment processors).
- Website Usage: IP address, browser type, device model, pages visited, and browsing activity.
2. How We Use Your Information
We will use your information to:
- Process volunteer registrations, grant applications, and donations.
- Contact you with updates about our initiatives, events, and volunteering opportunities.
- Provide and enhance our services and website experience.
- Ensure compliance with legal obligations and for internal record-keeping.
3. Sharing & Disclosure
We do not sell or rent your personal information. We may share your information only:
- With trusted service providers (e.g., payment processors, form handlers) to support our operations.
- To comply with legal requirements or respond to lawful requests.
- When reasonably necessary to protect our rights, users, or the public.
4. Data Security
We implement industry-standard technical and organizational safeguards to protect your data from unauthorized access, disclosure, or destruction. However, no system is completely secure—absolute security cannot be guaranteed.
5. Data Retention
- Volunteer, donor, beneficiary, and project data is kept only as long as needed to fulfill organizational purposes or comply with legal requirements.
- You may request deletion or correction of your personal information by contacting us.
6. Your Rights
Depending on where you’re located, you may have the right to:
- Access or update your personal information.
- Request deletion or restriction of processing.
- Withdraw consent to receive communications.
- Lodge a complaint with your local data protection authority.
7. Cookies & Tracking
Our website may use cookies or similar tools to enhance user experience and analyze traffic. You can disable cookies via browser settings, but this may limit some site functionality.
8. External Links
Our site may link to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before interacting with those websites.
9. Children’s Privacy
We do not knowingly collect personal data from children under 16. If you believe your child has provided personal information without consent, please contact us immediately.
10. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Effective Date.” Continued use of our site after updates constitutes acceptance of the new terms.
11. Contact Us
For any questions or privacy-related requests, you can reach us at:
- Email: [email protected]
Address: Croydon CR0 5PE, United Kingdom
Phone: +44 7901 722622